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Have a question? Email us: info@ciderup.com
 

Frequently Asked Questions

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Shipping and Payment Questions
 
Where do you ship to?
We ship to anywhere in the United States. We can ship internationally if you would like, but the shipping costs will increase. Please contact us through email for the exact amounts.
 
What shipping methods can I choose from?
We ship using the United States Postal Service. We charge a base rate that covers Parcel Post or First-Class Mail depending on the kit ordered.
 
Can I have my order shipped expedite or overnight?
Yes you can, but you will have to ask for that service either in the Paypal note to us or you can contact us through email or by phone, both are listed at the bottom of the page. We will have to send you an additional invoice to cover the increase in shipping charges.
 
How long does it take to process my order?
Generally we will process your order the next business day.
 
How long will it take for my order to arrive?
At this time we only offer one shipping rate. It generally takes 5-7 business days from the day we ship the order. You should receive an email from us telling you when it has shipped.
 
Will I get a notification when you ship my order?
We do our best to send you an email telling you what our invoice says and what we will ship you. In this email we will inform you of any delays and the period of time you can expect your order to arrive.
 
What payment options do you accept?
All online orders are paid through PayPal. If you do not care to use PayPal, we do accept personal checks or money orders. If you'd like to pay in this manner please send us an email or give us a call so we can get your order. Please keep in mind we will not fulfill the order until the check clears.
 
Can we buy your kit anywhere besides your website?
If you live in Texas we sell kits at some farmer's markets north of Houston. You can also find us at the Texas Renaissance Festival.
 
 
If you were unable to find an answer to your questions here please contact us.
 
By Email: info@ciderup.com
By Mail: 9554 Renfair Dr. Plantersville, TX 77363
 

Order Your CiderUp Hard Cider Kit Now!! And Enjoy a Glass of American history!